Field Collection Officer - Consumer Finance

Join Indomobil Finance, a leading financial services provider in Indonesia, as a Field Collection Officer in beautiful Bali. This role is perfect for dynamic professionals who excel in customer relations, financial negotiations, and field operations. You will play a crucial role in recovering outstanding loans for our consumer finance clients, ensuring timely payments and maintaining strong relationships with borrowers. In this role, you will visit borrowers' homes, offices, or other locations to collect payments, negotiate settlements, and provide financial education. This is an excellent opportunity to grow your career in the financial sector while enjoying Bali's vibrant culture and lifestyle.

As a Field Collection Officer, you will be part of a dedicated team at Indomobil Finance. Our company is committed to providing innovative financial solutions and excellent customer service. We offer a competitive salary, benefits, and opportunities for professional growth. Join us and be part of a team that values integrity, teamwork, and excellence.

📋 Tanggung Jawab Pekerjaan

• Visit borrowers' locations to collect outstanding payments and negotiate settlements.
• Provide financial education and advice to borrowers to help them manage their finances.
• Document all collection activities and maintain accurate records.
• Collaborate with the collection team to achieve daily, weekly, and monthly targets.
• Report on collection progress and any issues to the team leader.
• Maintain a high level of customer satisfaction and build strong relationships with borrowers.
• Adhere to company policies and procedures related to collections.
• Participate in training and development programs to enhance skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in field collections or related roles.
• Strong communication and negotiation skills.
• Excellent customer service and relationship-building abilities.
• Familiarity with financial products and services.
• Ability to work independently and as part of a team.
• Valid driver's license and reliable transportation.
• Fluency in Indonesian and English.
• Bachelor's degree in Business Administration, Finance, or related fields.

🛠️ Keahlian

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