Junior Solution Engineer - Omnichannel & Contact Center Solutions

Join Infomedia Nusantara as a Junior Solution Engineer and kickstart your career in designing cutting-edge omnichannel and contact center solutions for enterprise clients. In this dynamic role, you’ll collaborate with cross-functional teams to develop, implement, and support advanced customer engagement solutions. Based in Badung, Bali, you’ll work on projects that enhance client satisfaction and operational efficiency, leveraging the latest technologies and best practices.

At Infomedia Nusantara, we’re committed to fostering a culture of innovation and continuous learning. As a Junior Solution Engineer, you’ll gain hands-on experience with tools like Cisco Contact Center, Genesys, and AVAYA, and you’ll have the opportunity to work on real-world projects that make a tangible impact. Whether you’re a recent graduate or an experienced professional looking to specialize in omnichannel solutions, this role offers a unique chance to grow in a supportive and collaborative environment.

If you’re passionate about technology and customer engagement, and you’re ready to take on new challenges, we invite you to apply for this exciting opportunity in Badung, Bali. Join us and be part of a team that’s shaping the future of customer interaction.

📋 Tanggung Jawab Pekerjaan

• Design and implement omnichannel and contact center solutions tailored to enterprise clients' needs.
• Collaborate with sales, support, and development teams to ensure seamless integration of solutions.
• Provide technical support and troubleshooting for clients, resolving issues promptly and effectively.
• Conduct system testing and quality assurance to ensure optimal performance and reliability.
• Stay updated with the latest industry trends and technologies, and recommend improvements to existing solutions.
• Prepare detailed reports and documentation for clients and internal stakeholders.
• Assist in the training and onboarding of new team members.
• Participate in project planning and execution, contributing to the successful delivery of solutions.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 1-3 years of experience in a related role, preferably in omnichannel or contact center solutions.
• Proficiency in English, both written and spoken.
• Familiarity with omnichannel and contact center solutions, including Cisco Contact Center, Genesys, and AVAYA.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, collaborative environment.
• Willingness to travel for client visits and project requirements.

🛠️ Keahlian

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